FAQ

What is SilverSneakers?

SilverSneakers is a comprehensive program that improves overall well-being, strength and social aspects. Designed for all levels and abilities, this program is generally provided by your health plan at no additional cost. SilverSneakers provides access to fitness equipment, group exercise classes, social networking, online education and a sense of community. With more than 13,000 locations nationwide, you can visit any one of our locations at any time. If you are new to exercise, don’t worry, nearly half of our members had never been to a fitness location before joining SilverSneakers! Remember to wear comfortable shoes and loose-fitting clothing, and bring your member ID card to get started. 
Not sure if you’re eligible? We can check for you.* Click here.

What’s included?

SilverSneakers gives you:

  • Access to fitness equipment
  • Specially-designed, signature exercise classes for all fitness levels**
  • pools, tennis courts and walking tracks**
  • 13,000+ fitness and community locations nationwide (you can enroll at multiple locations)
  • social events in your community
  • online resources with nutrition and fitness tips

Which locations can I use?

There are more than 13,000 SilverSneakers locations across the nation. You can enroll and participate at multiple locations at any time! Click here to find locations near you.

What group exercise classes are included?

SilverSneakers offers several signature classes for all ability levels and interests, including:

SilverSneakers Classic
Have fun and move to the music through a variety of exercises designed to increase muscular strength, range of movement and activities for daily living. Hand-held weights, elastic tubing with handles and a SilverSneakers ball are offered for resistance. A chair is available if needed for seated or standing support.

SilverSneakers Circuit
Combine fun with fitness to increase your cardiovascular and muscular endurance power with a standing circuit workout. Upper-body strength work with hand-held weights, elastic tubing with handles, and a SilverSneakers ball is alternated with low-impact aerobic choreography. A chair is used for standing support, stretching and relaxation exercises.

SilverSneakers CardioFit
Get up and go with an aerobics class that’s safe, heart-healthy and gentle on the joints. The workout includes easy-to-follow low-impact movement and upper-body strength, abdominal conditioning, stretching and relaxation exercises designed to energize your active lifestyle.

SilverSneakers Yoga
SilverSneakers Yoga will move your whole body through a complete series of seated and standing yoga poses. Chair support is offered to safely perform a variety of seated and standing postures designed to increase flexibility, balance and range of movement. Restorative breathing exercises and final relaxation will promote stress reduction and mental clarity.

SilverSneakers Splash
Activate your urge for variety! Splash offers fun, shallow-water movement to improve agility and flexibility while addressing cardiovascular, strength and endurance conditioning. No swimming ability is required, and a SilverSneakers kickboard or other aquatic equipment is used to improve strength, balance and coordination.

BOOM Classes

The BOOM series offers three distinct, 30-minute group exercise classes designed for Baby Boomers and active older adults looking to take their fitness to the next level. Classes include:

Mind
An empowering class that combines yoga, Pilates and stretching.

Muscle
A unique blend of cardio and strength-based athletic exercises.

Move it
A dance workout class that improves cardio endurance.

FLEX Classes

The FLEX network conveniently brings new and exciting classes right to you! Offered at recreation centers, older-adult living communities, local parks and more, FLEX features more than 50 unique classes, like:

  • Line dance and Latin-style dance
  • Indoor and outdoor boot camp
  • Walking groups
  • And many more!

Are the classes safe?

All SilverSneakers classes are designed by experts in older adult fitness and taught by credentialed fitness professionals. SilverSneakers classes are created for adults of all ages, fitness levels and abilities. Modifications are offered and chairs are available in certain classes.

What if I already have a fitness membership?

If your current membership is at a SilverSneakers location and you’re eligible for SilverSneakers through your health plan, speak to the staff at the front desk to see if your membership can be frozen.

How do I get started?

  1. Click here to find a location near you.
  2. Take your SilverSneakers card or 16-digit member ID to any location. (Click here to print your card or view your member ID).
  3. Tell the front desk staff you want to enroll and ask for a tour.

Should I see a doctor before I enroll?

If you’re new to fitness, recovering from an injury or want to know which exercises are right for you, talk to your doctor.

What should I wear?

Comfortable clothing and well-fitting, athletic shoes. Light, cotton materials that are loose-fitting tend to be more comfortable for workouts.

Are locations accessible to people with disabilities?

Most locations are wheelchair accessible, but we cannot guarantee full accessibility. Call the participating location you’re interested in prior to your first visit.

Other questions regarding your membership?

If you have additional questions regarding your SilverSneakers eligibility or membership, contact silversneakerswebcontact@healthways.com or call customer service at 866-584-7389, Monday through Friday, 8 a.m. - 8 p.m.

Website help?

If you need website troubleshooting help, contact healthwaysfitsupport@healthways.com. If you are reporting a bug/error, please include the browser and version you are using, along with as many details as possible.


*We partner with health plans and retirement groups to check your eligibility. Your information is safe with us in accordance to our privacy policy.

**Classes and amenities vary by location. Classes not offered at all locations.

If you are in need of an at-home kit, please visit us online or call our Customer Service phone number. These kits are offered for members who want to start working out at home or for those who can’t get to a fitness location due to injury, illness or being homebound.

Congratulations on your new benefit! We look forward to seeing you! 
Click here to download your complimentary eBook: Getting Started with SilverSneakers